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Terminos y Condiciones

Terms and Conditions of Use: XYZ Call Center Solutions S.A.S

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH HEREIN. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE DO NOT ACCESS OUR SITE. YOUR USE OF THIS SITE, ITS SERVICES, AND ANY OTHER XYZ CALL CENTER SERVICES CONSTITUTES ACCEPTANCE OF THESE TERMS OF USE AND THE PRIVACY POLICY POSTED ON THIS SITE, WHICH ARE INCORPORATED HEREIN AS IF FULLY STATED. BY ACCESSING OR USING ANY PART OF THIS WEBSITE OR THESE SERVICES, YOU ACCEPT THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF USE SET FORTH BELOW, YOU MAY NOT USE ANY PORTION OF THIS WEBSITE OR THESE SERVICES.

These Terms and Conditions of Use, along with our Privacy Policy, are applicable to all individuals who visit our Website.

By accessing our website or using our services, you acknowledge that you have read and comprehended these Terms and consent to be legally bound by them.

Moreover, if you choose to become a Registered User, you will be prompted to click an "I Accept" button during the submission process and at other required instances, further confirming your agreement to be legally bound by these Terms.

XYZ CALL CENTER prioritizes the continuous accessibility of the website, although it is important to note that XYZ CALL CENTER has no legal obligation to guarantee uninterrupted access. Please be aware that access to the Website may be temporarily disrupted due to maintenance, updates, or technical reasons, for which XYZ CALL CENTER cannot be held responsible for any resulting consequences for you.

XYZ CALL CENTER strictly prohibits the use of our site to transmit confidential information, or any content protected by industrial property rights. Any information that you submit on this site is considered non-confidential and may be utilized, including the collection, processing, and use of personal data.

The Website contains a variety of content, such as information, software, artwork, text, video, audio, pictures, logos, and more. All this content, along with the associated intellectual property rights, belongs to XYZ CALL CENTER and its licensors. These materials are protected by copyright and other intellectual property laws or are included under the principles of "fair use." XYZ CALL CENTER retains full ownership and rights over the Website.

The trademarks displayed on this Website are registered trademarks of XYZ CALL CENTER. It is important to note that the references to our products, services, and trademarks on this Website are not an exhaustive representation of our rights. Accessing the Website does not grant you any rights other than the ability to view the content.

Please be aware that placing this Website online does not provide a license to use the mentioned trademarks. Any use of these trademarks requires prior written permission from the trademark owner. Reproduction and/or representation of these elements is only authorized for informational purposes or for strictly personal and private use. Any use of the elements on this website for other purposes, including public, commercial, or humorous purposes, may result in legal action in Colombia or abroad.

1.Code of Conduct 

 

By accessing and using the Website, you agree to comply with the following Code of Conduct, which outlines the prohibited actions:

 

  1. Usage Limitations:

  1. Refrain from using the Website in a manner that could disable, overload, or disrupt its functionality, or adversely affect the experience of other users.

  2. Do not engage in any activities that could interfere with the proper functioning of the website or impede the enjoyment of the site by others.

 

  1. Unauthorized Access:

  1. Do not attempt to gain unauthorized access to materials or information through hacking or any other means not explicitly provided by the XYZ CALL CENTER through the Website.

 

  1. Prohibited Content:

  1. Refrain from submitting intentionally false, defamatory, unlawfully threatening, illegal, or harassing content.

  2. Do not transmit any materials through the website that contain viruses, Trojan horses, worms, malware, exploits, root kits, keyloggers, malicious software, adware, time bombs, cancelbots, or any other computer programming routines intended to cause damage, interfere with, intercept, or seize any system, data, or personal information.

 

  1. Intellectual Property Rights:

  1. Respect the copyrights, patents, trademarks, trade secrets, and other proprietary rights, as well as the rights of publicity or privacy, held by any third party.

  2. Understand that electronic materials, including music, videos, games, images, and text, can be easily copied, modified, and transmitted over networks such as the Internet. Therefore, transmitting such materials through the website is prohibited without the explicit permission of the copyright owner, unless there exists a legitimate justification based on "fair use" principles. 

 

2.Limitations on Users' Privileges 

  1. Termination or Suspension of User Access: XYZ CALL CENTER retains the authority to revoke or suspend your access to certain or all parts of the Website if we determine, at our discretion, that your activities violate our Code of Conduct.

 

  1. Information Disclosure: XYZ CALL CENTER maintains the right to disclose any information it deems necessary to comply with applicable laws, regulations, legal proceedings, or government requests, in accordance with its Privacy Policy.

 

 

3.Private Data

 

In certain situations, XYZ CALL CENTER may collect personal data from you. XYZ CALL CENTER wants to inform the User that they have the right to access, correct, and delete their personal data. To exercise this right, please send a written request to the following address: [  ]

Usernames and information are intended for the use of XYZ Call Center and may be shared with other companies within the Group. If you object to this, you can communicate their concerns to the address.

Please be aware that when you visit our website, a cookie may be automatically installed on your browser. This cookie serves solely to collect information about your browsing activities on the website, aiming to enhance the overall website quality.

 

4. Limitation of Liability 

UNDER NO CIRCUMSTANCES WILL XYZ CALL CENTER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF OR ARE RELATED TO YOUR USE OF THE GENERAL SITE.

 

XYZ CALL CENTER do not provide any explicit or implied guarantees regarding the quality or marketability of the Website's services, the compliance of the service, or whether the results will meet your expectations. XYZ CALL CENTER disclaims all responsibility for disputes, actions, or claims made by third parties, particularly regarding content not created by XYZ CALL CENTER and the exercise of their rights.

 

Furthermore, XYZ CALL CENTER is not liable for any Website or software performance issues, data loss or service disruptions resulting from time constraints, modifications, suspension, or interruptions of services. XYZ CALL CENTER is not responsible for the accuracy, quality, or nature of information obtained through our services, nor for any direct or indirect consequences arising from virus transmission through our servers.

 

XYZ CALL CENTER cannot be held accountable for any direct or indirect damages, including but not limited to loss of profits, clientele, data, intangible property, or earnings, resulting from the use or inability to use the website, or from your misuse by.

5. Indemnity

By accepting these Terms, you agree to protect, compensate, indemnify, and absolve XYZ CALL CENTER, its subsidiaries, affiliates, officers, directors, agents, and employees from any liability to third parties, including reasonable legal fees, that may arise due to or in connection with your violation of these Terms.

6.Copyright 

 

The reproduction or depiction, in any form or extent, without the explicit prior written permission of XYZ CALL CENTER, is strictly prohibited and deemed unlawful. Violating this restriction constitutes copyright infringement, which can lead to civil and criminal liability for the individual responsible.

XYZ CALL CENTER acknowledges and upholds the intellectual property rights of others, and we expect our users to do the same. If you believe that any content accessible on our General Site, Password-Protected Sites, or any other activity occurring on the Site violates the copyright of a protected work, please contact our designated Professional Responsibility Employee, to address such concerns.

[name]

[position]

[address]

[telephone number]    

[email address]

7.Modifications to these Terms 

 

XYZ Call Center reserves the right to make changes or updates to these Terms of Use at any time, at its own discretion. By continuing to use the Website, you are agreeing to be bound by any modifications or revisions made to these terms. It is recommended that you visit this page regularly to review the current terms.

8.General 

These Terms shall be governed by the laws of Colombia, without considering its conflicts of law provisions. Both parties agree to submit to the personal jurisdiction and venue of Bogota, Colombia. Furthermore, any legal action arising from these Terms shall be exclusively brought in such courts. If any provision of these Terms is deemed invalid or unenforceable, that provision shall be removed while the remaining provisions shall remain in effect. Headings used in these Terms are solely for reference purposes and do not define, limit, interpret, or describe the scope or extent of any section. XYZ CALL CENTER's failure to act upon a breach by you or others does not waive its right to act upon subsequent or similar breaches. This agreement, along with the terms and conditions contained herein, represents the entire understanding and agreement between XYZ CALL CENTER and you regarding the subject matter discussed herein, superseding any prior or contemporaneous understandings, whether written or oral. 

 

9.Site Administration 

 

If you have comments or questions about the administration of our Website, please contact:

[name]

[position]

[address]

[telephone number]

[email address]

10.Effective Date 

 

The original effective date of these Terms and Conditions of Use is [date].

 

COPYRIGHT AND LEGAL NOTICE

Copyright © [  ]. All Rights Reserved.

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